We ship most orders within 1-3 business days. All orders ship via United States Postal Service.
Media Mail shipments within the U.S. typically arrive within 3 to 8 business days, however; shipments may take up to 3 to 5 weeks to arrive.
Priority Mail shipments within the U.S. typically arrive within 2 to 3 business days, occasionally they take as long as 6 business days.
First-Class / Priority Mail shipments typically arrive in 2 to 4 weeks (they occasionally take up to 8-12 weeks due to delays in customs).
All orders ship via United States Postal Service. Rates are calculated at checkout at current rates.
Orders being shipped to the Kutztown area (currently includes the 19530 ZIP code) are sent with free shipping.
We offer several payment options for your convenience:
Paypal allows payments and money transfers to be made online. A PayPal account can be funded with an electronic debit from a bank account or by a credit card. Paypal can support international payment transactions.
Paypal supports guest checkout. In this case there is no requirement to register with Paypal. It is not necessary to set up an account with Firefly Bookstore in order to make a purchase.
We also accept major credit cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club) through Stripe. This is a secure system. We do not retain payment information.
ECheck Shipping Policy: Please note that orders purchased with eChecks will be shipped after the eCheck has cleared in 3-5 business days.
We ship from Kutztown, PA. We are obligated to collect tax for orders shipping to customers in Pennsylvania.
The current tax rate for Pennsylvania is 6%
Tax is collected on the purchase price of your items, but not on shipping charges.
Sometimes items just don't make it to their destination, or they arrive dammaged. If this happens to your package, please contact us by e-mail: firstname.lastname@example.org. We will either refund your full purchase price (including shipping) or send a replacement if one is available.
If you need to cancel an order or make a change to an order, please contact us at once. Contact us by e-mail: email@example.com.
We try to ship orders within 1-3 business days. We will do our best to accommodate your needs, but sometimes the package will ship before we can stop it. If this happens, simply refuse delivery. The package will be returned to us and we will issue a refund or redirect it to the correct address.
We want you to be happy with your purchase. If you are not satisfied, please give us a chance to make it right. Contact us by e-mail: firstname.lastname@example.org.
You may return most items within 30 days for a refund of your purchase price. Shipping charges are not refundable, unless the return is a result of our error. Items should be returned in their original packaging when possible, and must be in “as received” condition.
How to submit returns
If you need to return an item, simply wrap the item in its original packaging, along with a brief note explaining the situation and ship it back to us. Once we have received and processed the returned item, we will confirm your refund via e-mail. You can expect a refund via the payment method originally used for your purchase.
Your privacy is important to us. The information you provide to Firefly Bookstore will not be shared, sold, or disclosed to third parties except where necessary to provide services you have requested through fireflybookstore.com, or when compelled by law.
We can be contacted by e-mail at: email@example.com