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PLEASE NOTE: Due to the upcoming move in March 2017, our regular buyback program is temporarily suspended. If you have material to bring us, please contact the store at 484-648-2712

Shipping and Delivery


Delivery Expectations

We ship most orders within 1-3 business days.  All orders ship via United States Postal Service.

Standard

Media Mail shipments within the U.S. typically arrive within 3 to 8 business days, however; shipments may take up to 3 to 5 weeks to arrive.

  • Deliveries to APO / FPO / DPO addresses as well as packages to Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands can take 3 to 8 weeks to arrive.

Expedited

Priority Mail shipments within the U.S. typically arrive within 2 to 3 business days, occasionally they take as long as 6 business days.

International

First-Class / Priority Mail shipments typically arrive in 2 to 4 weeks (they occasionally take up to 8-12 weeks due to delays in customs).

  • Note: Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick up the item.  Do not confuse these fees with our shipping charges. We do not mark merchandise as below value or mark items as "gifts."

Shipping Rates

All orders ship via United States Postal Service. Rates are calculated at checkout at current rates. 

Orders being shipped to the Kutztown area (currently includes the 19530 ZIP code) are sent with free shipping.


Payment Options

We offer several payment options for your convenience:

 

paypal-off.gifPaypal allows payments and money transfers to be made online. A PayPal account can be funded with an electronic debit from a bank account or by a credit card. Paypal can support international payment transactions.

Paypal supports guest checkout.  In this case there is no requirement to register with Paypal.  It is not necessary to set up an account with Firefly Bookstore in order to make a purchase. 

big.pngWe also accept major credit cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club) through Stripe. This is a secure system. We do not retain payment information.

ECheck Shipping Policy: Please note that orders purchased with eChecks will be shipped after the eCheck has cleared in 3-5 business days.


Taxes

We ship from Kutztown, PA.  We are obligated to collect tax for orders shipping to customers in Pennsylvania.

The current tax rate for Pennsylvania is 6%

Tax is collected on the purchase price of your items, but not on shipping charges.


Lost or Damaged Items

Sometimes items just don't make it to their destination, or they arrive dammaged.  If this happens to your package, please contact us by e-mail: customerservice@fireflybookstore.com. We will either refund your full purchase price (including shipping) or send a replacement if one is available.


Canceling or Changing an Order

If you need to cancel an order or make a change to an order, please contact us at once.  Contact us by e-mail:   customerservice@fireflybookstore.com.

We try to ship orders within 1-3 business days.  We will do our best to accommodate your needs, but sometimes the package will ship before we can stop it.  If this happens, simply refuse delivery.  The package will be returned to us and we will issue a refund or redirect it to the correct address.


Returns Policy

We want you to be happy with your purchase.  If you are not satisfied, please give us a chance to make it right. Contact us by e-mail:   customerservice@fireflybookstore.com.

You may return most items within 30 days for a refund of your purchase price. Shipping charges are not refundable, unless the return is a result of our error.  Items should be returned in their original packaging when possible, and must be in “as received” condition.

How to submit returns

If you need to return an item, simply wrap the item in its original packaging, along with a brief note explaining the situation and ship it back to us. Once we have received and processed the returned item, we will confirm your refund via e-mail. You can expect a refund via the payment method originally used for your purchase.


Privacy Policy

Your privacy is important to us. The information you provide to Firefly Bookstore will not be shared, sold, or disclosed to third parties except where necessary to provide services you have requested through fireflybookstore.com, or when compelled by law.


Contact Us

We can be contacted by e-mail at:  customerservice@fireflybookstore.com