Shipping and Delivery
UPDATE September 17th, 2020: We are on a 2-week Hiatus! September 17th through 30th. Shop online anytime, or Phone and Email Shopping is Available 11-8 daily. Free Local Shipping or Curbside/Door Pickup. No In-Store Shopping during this period.
PLEASE NOTE: This hiatus is a preventative measure and NOT due to any kind of issue with the owners or employees. We have been monitoring COVID on the Kutztown campus and in the town.
WE ARE NOT TAKING IN TRADE-INS AT THIS TIME
Shipping Expectations (UPDATED 2/13/2019)
We ship most orders within 1-3 business days. All orders ship via United States Postal Service.
Due to shifting shipping rates, we have established flat rate pricing based on average shipping weight. Items that are lighter (ship at less than 3lbs) may qualify for reduced shipping. Please contact us if you have any questions or would prefer a shipping quote.
Media Mail shipments within the U.S. typically arrive within 5 to 10 business days, however; shipments may take up to 1 to 3 weeks to arrive.
Deliveries to APO / FPO / DPO addresses as well as packages to Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands can take 3 to 8 weeks to arrive.
Priority Mail shipments within the U.S. typically arrive within 2 to 3 business days, occasionally they take as long as 6 business days.
International Priority typically takes 1-2 weeks.
International First-Class Is not being currently offered for most locations. Please contact us directly if you want a current rate quote. Please note that packages that ship at over 4 US pounds (1.82 Kg) cannot be shipped International First Class and must be sent via USPS Priority
Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick up the item. Do not confuse these fees with our shipping charges. We do not mark merchandise as below value or mark items as "gifts." Used Items will be marked 'USED" on the shipping slip.
We will provide USPS Tracking numbers for all purchases via email. If you don't receive an email from us, check spam filter or email us directly.
All orders ship via United States Postal Service. Due to shifting shipping rates, we have established flat rate pricing based on average shipping weight. Items that are lighter (ship at less than 3lbs) may qualify for reduced shipping. Please contact us if you have any questions or would prefer a shipping quote.
We offer several payment options for your convenience:
Paypal allows payments and money transfers to be made online. A PayPal account can be funded with an electronic debit from a bank account or by a credit card. Paypal can support international payment transactions.
Paypal supports guest checkout. In this case there is no requirement to register with Paypal. It is not necessary to set up an account with Firefly Bookstore in order to make a purchase.
We also accept major credit cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club) through Stripe. This is a secure system. We do not retain payment information.
ECheck Shipping Policy: Please note that orders purchased with eChecks will be shipped after the eCheck has cleared in 3-5 business days.
We ship from Kutztown, PA. We are obligated to collect tax for orders shipping to customers in Pennsylvania.
The current tax rate for Pennsylvania is 6%. PA tax is collected on both the purchase price and shipping charges.
We do not currently collect taxes for items shipping to US States outside of PA.
We do not currently collect Australian GST.
Lost or Damaged Items
Sometimes items just don't make it to their destination, or they arrive damaged. If this happens to your package, please contact us by e-mail: firstname.lastname@example.org. We will either refund your full purchase price (including shipping) or send a replacement if one is available.
Canceling or Changing an Order
If you need to cancel an order or make a change to an order, please contact us at once. Contact us by e-mail: email@example.com.
We try to ship orders within 1-3 business days. We will do our best to accommodate your needs, but sometimes the package will ship before we can stop it. If this happens, simply refuse delivery. The package will be returned to us and we will issue a refund or redirect it to the correct address.
We want you to be happy with your purchase. If you are not satisfied, please give us a chance to make it right. Contact us by e-mail: firstname.lastname@example.org.
You may return most items within 30 days for a refund of your purchase price. Shipping charges are not refundable, unless the return is a result of our error. Items should be returned in their original packaging when possible, and must be in “as received” condition.
If you need to return an item, simply wrap the item in its original packaging, along with a brief note explaining the situation and ship it back to us. Once we have received and processed the returned item, we will confirm your refund via e-mail. You can expect a refund via the payment method originally used for your purchase.
Your privacy is important to us. The information you provide to Firefly Bookstore will not be shared, sold, or disclosed to third parties except where necessary to provide services you have requested through fireflybookstore.com, or when compelled by law.
We can be contacted by e-mail at: email@example.com